Great Customer Service: Rule 1
March 15, 2012 · Posted in Uncategorized
If the name of the person you’re about to talk to is foreign and you’re not sure how to pronounce it, just put on an accent of the country you think it’s from. More often than not you’ll get it right and people will be impressed and think you’re well read.
Less often you’ll get it wrong and people will tolerate your ignorance because you’re just another dumb American and there’s no use trying to help you.
